Privacy Policy

This Privacy Policy explains how Enjoy96 (“we”, “us” or “our”) collects, uses, discloses and protects your personal information when you access and use the website enjoy96‑australia.com (the “Site”), mobile applications, or related services (collectively, the “Services”). The policy applies to residents of Australia and to anyone who interacts with our Services from Australian internet locations.

By using our Services, you agree to the collection, use, storage and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our Services.

Scope and Applicability

This Privacy Policy applies to personal information collected through our Services, including when you:

Register an account or log in;.
Play games or place bets;.
Contact customer support or use our help centre;.
Participate in promotions, surveys or market research;.
Interact with our website or applications (including via cookies, tracking technologies and analytics); or.
Access our content marketing or landing pages.

The policy also explains how we comply, where relevant, with key privacy principles such as:

Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs);.
The General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and UK, where applicable; and.
Other applicable local data‑protection laws in the jurisdictions in which we operate.

What Personal Information We Collect

We collect several categories of personal information depending on how you interact with our Services.

Identifying and Contact Information

This may include:

Full name;.
Date of birth;.
Email address;.
Physical address (where required for compliance, account verification or payments);.
Phone number (including mobile number);.
Username, password and account ID details.

Financial and Transactional Information

To enable deposits, withdrawals and account management, we may collect:

Bank account details (account number, BSB, bank name);.
Payment‑card information (card number, expiry date, cardholder name) where processed via secure third‑party payment gateways;.
Payment provider identifiers (e.g, user IDs from PayPal, Skrill, Neteller, etc.);.
Transaction history, including deposit amounts, withdrawal amounts, bonus usage and transaction status.

Identity and Verification Information

For regulatory, anti‑money laundering (AML), counter terrorism financing (CTF) and responsible gambling obligations, we may collect:

Government‑issued identification documents (e.g, driver’s licence, passport, Medicare card);.
Proof‑of‑address documents (e.g, utility bill, bank statement);.
Facial images or biometric elements where required by identity‑verification services;.
Such information is used only for verification and fraud‑prevention purposes and is not used for marketing or profiling individuals beyond lawful and necessary limits.

Device, Usage and Technical Information

When you access our Services, we may collect:

IP address and approximate location (country, state, city);.
Browser type and version;.
Device type and operating system (mobile, desktop, tablet);.
Screen resolution and device identifiers (e.g, device ID, Advertising ID where applicable);.
Network and connection information;.
Cookies and similar tracking technologies (see “Cookies and Tracking Technologies” below).

Gameplay and Behavioural Information

We may collect data about how you use our Services, including:

Games played, stakes and bet types;.
Session duration and frequency of logins;.
In‑app activity, click‑throughs, navigation paths;.
Loyalty or reward‑program activity (points, bonuses, wagering history);.
Participation in tournaments, promotions or events.

Communications and Support Information

When you contact us or participate in customer‑support interactions, we may collect:

Copies of messages, chat transcripts or call recordings;.
Screenshots or documents you provide;.
Notes made by our support team regarding your requests or issues.

Location‑Based and Tracking Information

Where you have consented or where local laws permit, we may collect:

Precise or approximate geolocation data from your device or browser when you use our mobile app or certain features;.
Information about your interactions with advertisements, affiliate links and tracking pixels.

How We Use Your Personal Information

We use your personal information only for purposes that are lawful, fair, transparent and reasonably necessary for the operation of our Services and compliance with our legal obligations.

Providing and Improving Our Services

We use your information to:

Create, manage and maintain your account;.
Enable you to log in, place bets, play games and access your balance and transaction history;.
Process deposits, withdrawals and other financial transactions;.
Deliver bonuses, rewards and promotional offers you qualify for;.
Maintain technical stability, security and performance of the platform.

Compliance, Security and Fraud Prevention

We use your information to:

Comply with applicable gambling, anti‑money‑laundering (AML), counter‑terrorism financing (CTF), tax and regulatory requirements;.
Verify your identity and age (including age‑gating and age‑verification checks);.
Prevent, detect and investigate fraud, money laundering, account take‑over attempts and other misuse of the Services;.
Monitor patterns of activity that may indicate problem gambling or suspicious behaviour, in accordance with responsible‑gambling policies.

Customer Support and Communications

We use your information to:

Respond to customer‑support requests, complaints and feedback;.
Provide technical assistance and troubleshooting;.
Notify you of changes to terms, policies or account status;.
Notify you of security incidents or account‑related issues.

Marketing, Personalisation and Promotions

Subject to your consent or other lawful basis (where required by law), we may use your information to:

Send you marketing communications about new games, promotions, bonuses or events;.
Personalise content, offers and experiences based on your preferences and activity;.
Customise advertising and retargeting campaigns via third‑party platforms;.
Analyse the effectiveness of marketing campaigns and optimise our channels.

Analytics and Research

We use your information for:

Aggregated, non‑personal analytics to understand how users interact with the platform;.
Improving user experience, designing features and optimising site performance;.
Testing, research and development activities, including A/B testing and usability studies.

Legal and Regulatory Purposes

We may also use your information to:

Defend or exercise our legal rights;.
Comply with court orders, regulatory investigations, tax obligations, or other lawful requests from authorities;.
Respond to legitimate and lawful requests from competent law‑enforcement or regulatory bodies.

Legal Basis for Processing (Where Applicable)

Under the GDPR and similar frameworks, we rely on the following legal bases for processing your personal information:

Performance of a contract: To provide the Services you have requested (e.g, account registration, deposits, withdrawals, gameplay).
Compliance with legal obligations: To meet AML, CTF, tax, gambling‑licensing and other regulatory requirements.
Legitimate interests: To operate, secure and improve our Services, prevent fraud, personalise relevant content and marketing, and conduct analytics, provided this does not outweigh your rights and freedoms.
Consent: For certain activities such as direct marketing, location‑based services, or placing certain types of cookies, where required by law.

Where consent is the legal basis, you may withdraw it at any time (though this may limit certain features or communications).

Disclosure and Sharing of Personal Information

We do not sell, rent or otherwise trade your personal information to third parties for their own marketing purposes. However, we may disclose your information to the following categories of recipients:

Service Providers

We may share your information with trusted third‑party service providers that perform services on our behalf, such as:

Payment processors and payment‑gateway providers;.
Identity‑verification and fraud‑detection services;.
Hosting, cloud infrastructure and IT support providers;.
Marketing, analytics and advertising partners;.
Customer‑support and help‑desk platforms.

These parties are contractually bound to protect your information and may use it only as directed by us and in accordance with applicable data‑protection laws.

Regulatory and Legal Authorities

We may disclose your information to:

Gambling regulators and licensing authorities;.
Law‑enforcement, tax, anti‑money‑laundering or other governmental bodies; when required by law, court order, regulatory decision or other lawful authority, or where necessary to protect our legal rights or the rights of others.

Business Transfers

If we undergo a merger, acquisition, restructuring or sale of all or part of our assets, your personal information may be transferred as part of that transaction. In such cases, we will take appropriate steps to ensure that your data continues to be protected in accordance with this Privacy Policy and applicable laws.

Other Users or Public Disclosure

We do not disclose your personal information to other users of our Services, except where:

You choose to participate in public features such as tournaments, leaderboards or chat features (in which case your username or public profile may appear in such contexts);.
Disclosure is necessary to enforce our Terms of Service, protect our rights or prevent serious harm.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels and similar tracking technologies to:

Remember your login status and preferences;.
Analyse traffic and usage patterns on our Site and apps;.
Personalise content, offers and advertising;.
Prevent fraud and improve security.

Some cookies are “essential” (strictly necessary for operation of the Services), while others are used for performance, analytics or marketing. Where required by law, we will obtain your consent before placing non‑essential cookies.

You can manage or disable cookies through your browser settings or via our cookie banner. Please note that disabling certain cookies may impact the functionality of our Services or limit personalisation and marketing features.

International Data Transfers

We may store and process your personal information in data centres located in various countries, including outside Australia. When we transfer personal information outside Australia, we ensure that appropriate safeguards are in place, such as:

Contracts incorporating standard contractual clauses (SCCs) or equivalent mechanisms approved under applicable data‑protection laws;.
Use of reputable cloud and hosting providers with strong security and privacy commitments.

Where transfers are to countries without an equivalent level of data protection, we will take additional steps to ensure that your rights are protected in accordance with the GDPR and other applicable laws.

Data Retention

We retain your personal information only as long as necessary to:

Provide the Services you have requested;.
Fulfil legal, regulatory, tax, accounting or other obligations (for example, certain gaming‑related records may be retained for several years as required by gambling regulators);.
Defend or exercise our legal rights;.
Maintain security and prevent fraud (for example, retaining fraud‑related records even after account closure).

Once the purposes for which we process your information have ended, we will securely delete or anonymise your data in accordance with applicable laws.

Security Measures

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, use, disclosure, alteration or destruction. Such measures may include:

Encryption of data in transit (e.g, TLS/SSL) and at rest;.
Secure authentication and access‑control mechanisms;.
Regular security testing and vulnerability assessments;.
Staff training on data‑protection and privacy practices;.
Monitoring for suspicious activity and incident‑response procedures.

Despite these measures, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials (including passwords and two‑factor authentication codes) and for reporting any unauthorised access immediately.

Children and Age Restrictions

Our Services are intended solely for users who are at least 18 years of age (or the minimum legal gambling age in your jurisdiction, if higher). We do not knowingly collect personal information from children under that age.

If we become aware that we have collected personal information from a child under the minimum legal age, we will take steps to promptly delete such information unless required by law for verification or compliance purposes.

Your Rights and Choices

Depending on your jurisdiction and applicable laws, you may have the following rights:

Access and Information

You may request confirmation of whether we hold your personal information and, where we do, obtain details about how it is processed.

Rectification

You may request that inaccurate or incomplete personal information be corrected or completed.

Erasure (“Right to be Forgotten”)

You may request deletion of your personal information, subject to exceptions such as legal, regulatory, security or fraud‑prevention requirements.

Restriction or Objection

You may request that processing be restricted or object to certain processing activities (e.g, direct marketing), subject to applicable laws and legitimate grounds.

Data Portability

Where processing is based on consent or performed by automated means, you may have the right to receive your personal information in a structured, commonly used and machine‑readable format and, where technically feasible, request its transfer to another provider.

Withdrawal of Consent

You may withdraw consent for certain processing activities (such as marketing or certain cookies) at any time. Withdrawal does not affect the lawfulness of prior processing based on that consent.

Lodging a Complaint

If you believe we have not complied with applicable data‑protection laws, you may lodge a complaint with your local data‑protection authority or with the relevant Australian regulator (such as the Office of the Australian Information Commissioner).

To exercise your rights, please contact us using the details in the “Contact Us” section below. We will respond to your request within the timeframes required by applicable law.

Direct Marketing and Opt‑Out

We may use your personal information for direct marketing purposes, including sending emails, SMS messages or in‑app notifications about promotions, events or new features. Where required by law, we will only send marketing messages where you have given consent or have not objected.

You may opt out of marketing communications at any time:

By clicking the “unsubscribe” link in any marketing email;.
By adjusting your notification preferences in your account settings;.
Or by contacting us at support@enjoy96‑australia.com.

Please note that opting out of marketing communications does not affect transactional or account‑related messages (e.g, security alerts, payment confirmations, account updates).

Profiling and Automated Decision‑Making

We may use automated systems to analyse your behaviour and preferences to:

Detect patterns of activity that may indicate fraud or suspicious behaviour;.
Identify potential problem gambling;.
Personalise content, offers and marketing messages.

Where such processing has a significant legal or similarly significant effect on you (for example, automated account‑limit decisions under responsible‑gambling policies), we will ensure that appropriate safeguards are in place, including human oversight, the right to challenge decisions and the ability to request a review.

Third‑Party Links and Services

Our Services may contain links to third‑party websites, platforms or services (for example, social‑media plugins, payment providers or advertising networks). This Privacy Policy does not cover the practices of those third parties. We encourage you to review their privacy policies before interacting with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, applicable laws or regulatory requirements. We will notify you of material changes by:

Posting the updated policy on our Site;.
Notifying you via email or in‑app messages, where required or appropriate.

The “Last updated” date at the top of this policy will indicate when the most recent changes were made. Your continued use of our Services after the updated policy takes effect will constitute your acceptance of the changes.

Contact Us

If you have questions about this Privacy Policy, your rights, or how we handle your personal information, please contact us at:

Email: [email protected].

Subject line: Privacy Policy.

When contacting us, please include your full name, email address associated with your account (if applicable) and a clear description of your request or concern. We will respond to your request within the timeframes required by applicable law.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described above.

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